This privacy notice provides you with details of how we collect and process your personal data through your use of our site lionsgatehearing.co.uk including any information you may provide through our site when you request a hearing test appointment with an audiologist.
By providing us with your data, you warrant to us that you are over 18 years of age.
We will only ever collect the information we need to provide you with information at your request on our hearing services, known under General Data Protection Regulation (GDPR) as legitimate interest; to fulfil our contractual obligations to you after you have bought a hearing aid from us; or to manage our business effectively.
Personal data means any information capable of identifying an individual. It does not include anonymised data.
If you choose to book an audiology appointment we will ask you for personal information and contact information such as your full name, address, contact numbers, email address and your communication preferences so we can provide you with the information you have asked for, and so we can, if required, offer you a hearing test and hearing aid demonstration.
When you visit this website we also collect Technical Data, such as your internet protocol addresses, browser type and version, operating system and platform and other technology on the devices you use to access this site, and Usage Data which is information about how you use our website. We use this to make our website easier to use and to protect it from bad users.
We do NOT collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
We collect data about you by direct interactions, such as when you complete a form on our website, and automated interactions as you use our site. We may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies.
We use your data to provide services that you request from us. For example we use your contact information to arrange a test appointment and your address data to find an audiologists in your area.
We will keep your data for as long as is required to provide the services that you request. We will not send you any marketing data without asking your permission first.
You have the right to ask to see the personal information we hold about you – known as a subject access request (SAR). If you feel any information is inaccurate, you can ask us to correct it or delete it, to stop using your personal information for certain purposes, or to give you your information in a portable, transferable format. If you would like us to make a change in relation to your rights, please contact our Data Controller – details below.
Lionsgate Hearing is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice). If you have any questions about this privacy notice, please contact us using the details set out below.
Our full details are:
Data Protection Officer
Princess House
105-107 Princess Street
Manchester
M1 6DD
Email address dpo@lionsgatehearing.co.uk
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk ). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at dpo@lionsgatehearing.co.uk
Book a consultation with our expert audiologist in the privacy of your own home.